frequently asked questions
Vehicle Height
Our vehicle clearance is set to a maximum of 7' 2". Vehicles that have been modified must measure 4" from the ground.
tire width
The width of the tire from outside wall to outside wall should measure 13" or less.
drw
Our equipment does not accommodate dual rear wheels at this time.
vip vehicle transfer
Visit us in our office to register your new vehicle or to purchase a replacement microchip.
vip cancellation
You can cancel the VIP Pass at anytime by submitting an official VIP Cancellation form online.
Loss of Item Claim Form
We understand items get lost, please fill out our Lost Item Claim Form.
Employee Exit Survey
Please submit your Employee Exit Survey to our Human Resources Department.
Guest Experience Report
Please submit your Guest Experience Report Form to our Customer Relations Department.