frequently asked questions

Vehicle Height

Our vehicle clearance is set to a maximum of 7' 2". Vehicles that have been modified must measure 4" from the ground.

tire width

The width of the tire from outside wall to outside wall should measure 13" or less.


Our equipment does not accommodate dual rear wheels at this time.

vip vehicle transfer

Visit us in our office to register your new vehicle or to purchase a replacement microchip.

vip cancellation

You can cancel the VIP Pass at anytime by submitting an official VIP Cancellation form online.

Loss of Item Claim Form

We understand items get lost, please fill out our Lost Item Claim Form.

Employee Exit Survey

Please submit your Employee Exit Survey to our Human Resources Department.

Guest Experience Report

Please submit your Guest Experience Report Form to our Customer Relations Department.

Interior Services

Unfortunately, we currently do not offer interior services. However, we do offer various interior cleaning products inside our store. We also provide free vacuums and compressed air for all of our guests.

3 Day Weather Guarantee

We do not offer a complimentary weather guarantee. However we do offer 3 different VIP Unlimited Pass options! Never worry about inclement weather again.


Stop by any of our state-of-the-art facilities and discover why we are the preferred choice!